Need to know more about your visit?
COVID-19
Can I do anything to help?
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Do I need to book a ticket?
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Can I pay for items with cash or are you only accepting credit card?
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Do I have to wear a mask while at the park?
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What about my Annual Membership?
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Will you have Keeper Talks when you reopen?
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Will you have the cow milking and baby animal bottle feeding when you reopen?
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Am I allowed to visit the park if I feel unwell?
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Have changes been made within the park to keep me safe?
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Can my child still have a Birthday Party at Oakvale?
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Will your cafe reopen when you do?
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Will Splash Bay Water Park be running when you reopen?
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What will be running when you reopen?
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Will Photo Centre be open?
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What guest limits are in place in your indoor area’s?
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Will the playgrounds be open?
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Will your gift shop be open?
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Will your wheelchair and stroller still be available for hire?
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Do I need to check into the park with a QR Code?
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Booking & Payment
Do you accept the Companion Card?
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Can I purchase a koala/wildlife photo without entry?
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Do you offer birthday parties?
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What is included if I have an Annual Membership?
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What times are you open?
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How long do I need to visit the park?
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Can I hold an event at Oakvale?
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Do you allow school groups?
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Do you accept EFTPOS and Credit Cards?
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Can I purchase a gift voucher?
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Can I bring my pet to the park?
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Can I get work experience / work placement at Oakvale?
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Do parents attending a children’s birthday party have to pay entry?
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Can I bring my own food to feed the animals?
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Do you have a student discount?
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Do you have free WI-FI?
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What time is last entry to the park?
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Can I Volunteer at Oakvale?
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I don’t want my pet rabbit anymore can you take it?
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I found a wild injured Native Australian Animal, what do I do?
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Can I use the Service NSW Discover Voucher to book online?
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Do you accept the Dine & Discover Vouchers?
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Experience
Can I dine in the café without paying for admission?
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Is there accessibility access in the park?
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Can I bring in my own food and drinks to the park?
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Can visitors feed the animals?
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Can I hold a koala?
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Do I need to book online or can we purchase tickets at the entry?
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What if it starts to rain when I am at the park?
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Is your Splash Bay Water Park open all year round?
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Is smoking permitted?
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Do your Animal Feed Bags contain nuts?
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Do I need to buy a separate ticket for Splash Bay Water Park?
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Do you have a wheelchair for hire?
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Do you have an accessible swing in your playground?
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What time is last entry into the park?
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